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Known Issues

The following are known issues in the current Apporto product.  A few of these are outside of our control (e.g. due to OS and browser limitations).  Those which we can fix are being addressed in upcoming patches and releases.

  • We are aware of an issue where the top 25% of the virtual desktop screen becomes unresponsive when accessed through the latest version of Google Chrome 125.0.6422.142. While we work to resolve this, we recommend using Microsoft Edge, Safari, or Mozilla Firefox as a workaround.
  • Users see a black screen when using the Safari browser on a Mac device (with MacOS Ventura or Sonoma).  We recommend using Chrome until we can fix the issue.
  • Scaling the virtual desktop to a resolution of 175% or above causes visual artifacts.  This will be fixed in our next patch.
  • Copy paste does not work in Safari due to a browser limitation.  We recommend using a Chrome browser if you need to copy and paste.