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Configuring Deprovisioning

Before deleting users, it is common to deprovision them in case they may need to be reprovisioned in the future.  Deprovisioned users are unable to login to Apporto, but their profiles (account and files) are persisted until the account is deleted. 

Users may be deprovisioned in three ways:

Once a user is in the Deprovisioned state, their account is automatically deleted after a configurable number of days (30 days by default).  The number of days to deletion and automated deprovisioning after x months of inactivity may be configured in the Deprovisioning Setup page as described below.


Using your preferred web browser, navigate to the URL for your Apporto system, for example, “”, and log in to the system using your Admin credentials.

Click the Setup  icon in the Navigation panel.

The ‘Setup’ submenu displays.


Click Deprovisioning

The ‘Deprovisioning’ popup displays.

If you want inactive users to be automatically deprovisioned, enter the number of Months to deprovisioning.  (If this field is left blank, users will not automatically be deprovisioned.)

Enter the number of Days to deletion.  This field is required, and 30 days is the default value.

Click Apply to save your changes.

To see which users are in a Deprovisioned state, navigate to the Users screen. 

Click on the STATUS column header (or filter on ‘Deprovisioned’).

Users with a ‘Deprovisioned’ status will appear at the top of the list.