Skip to content

Table of Contents

Using an App or Desktop

After logging in to Apporto, you will see the App Store.  This is where you can access all of the desktops and apps available to you.  It is your virtual computer lab.  From there, you can launch the relevant desktop or app and begin working with the available software (e.g. Excel, Word, Photoshop, SolidWorks, etc.).  The available software will depend on what your administrator has configured.    

This short guide will show you step by step how to:


Launch an App or Desktop


Using your preferred web browser, navigate to the web address provided by your administrator (eg. “”).

Then log in to the system to access the Apporto App Store.


Select your App or Desktop

Locate the desired app or desktop and click Launch

The selected app or desktop opens in a new browser tab.

When you first login to Apporto, it may take up to 30 seconds to launch an app. This is because your profile is being created. After this, applications will launch much faster, typically between 7-15 seconds.

Some applications (e.g. Persistent Virtual Machines) may take a few minutes to launch, because the server needs to start before the application can be launched.  In these cases, a popup will notify you when the server is starting.  Starting a server typically takes 1-2 minutes.


Use Apps and Desktops

The Menu

Available menu options are displayed as icons (buttons) in the top menu bar.  Hover your mouse over an icon to see tooltip text explaining what the menu option is.  



When you first launch an app or desktop, an Intro wizard will walk you through each menu option.  The following guide describes the function of each menu option in more detail.

Change Display Mode

Click the  icon in the top menu bar to toggle the display to full-screen mode.

Click the  icon in the menu bar or press and hold the <Esc> key to return the display to normal mode.

      Note: In full-screen mode, the top menu bar is hidden by default. Hover your cursor at the top edge of your browser to reveal the menu.

Upload / Download Files

Click the File Upload   icon in the menu bar to upload a file from your device to the Apporto cloud desktop.  Very large files, such as videos, may take several minutes to upload.

Click the File Download   icon in the menu bar to download a file from Apporto to your device.  Files will be available in your Downloads directory.

Additional ways to access files include:

  • Drag and drop a file from your device to the Apporto cloud desktop.  This works well for small files.
  • Open a browser (e.g. Chrome) in the Apporto cloud desktop, navigate to your cloud storage service (e.g. OneDrive, Google Drive, etc.) and login, find the relevant file(s) and use the download menu to download them.  Open Windows File Explorer in Apporto and navigate to the Downloads folder.  Drag the file onto your desktop to begin working with it.
  • Use the Apporto Cloud Mounter to mount a university network drive or cloud storage service (OneDrive, Google Drive, Box, and Dropbox).  Mounted drives are accessible in Apporto via the Windows File Explorer.  From there, you can move files from the drive to the Apporto cloud desktop to work with them and copy them back to the relevant drive when finished.  This feature is supported for Apporto Windows Desktops and apps (not Mac or Linux).

Save or Restore a Snapshot

Click the Snapshots  icon in the menu bar to save or restore a “snapshot” of your files.  You may save up to two snapshots.  This can be useful if you ever need to revert back to an earlier version of your files.

Share Your Screen

Use the Share Screen  icon to share your screen with another user and collaborate in the current session.  For example, you can send a link to your faculty or a teammate so they can access your app or desktop.  You can grant permissions that enable viewing, drawing, or full control (clicking in your desktop).  

Open Messenger

Click the Messenger  icon in the to open and use Messenger.  The Apporto Messenger works the same as other messaging tools but is filtered by group so you can easily communicate with other students in your classes.


View Analytics

Click the Analytics  icon to open a chart showing your time and activity in Apporto over the past three months.  You can compare your time and activity with the average for other users.


Use Multiple Monitors
To use multiple monitors, click the Multi Monitor    icon in the desktop menu bar to open a second browser tab. 

Drag the tab to another monitor and resize as needed.  The desktop view will span both tabs/monitors.  Then, you can drag applications to either monitor.  You may use up to three monitors.


Turn Sound On/Off

Click the Sound  icon to turn sound on or off.  By default, sound is turned off.


Assignment Upload

Click the Assignment Submission icon to upload a homework file to the Learning Management System (LMS).  Follow prompts to select the relevant assignment and file.  Hit Submit to transfer the file to the LMS.  This feature is available for Canvas and Blackboard.  


Network Indicator 

A fast and reliable network connection is key for fast performance when working in Apporto.  View the Network Indicator    to gauge the strength of your network connection.  The number of bars depends on network latency (the amount of time in milliseconds for response from the server).

  • Five bars show when latency is < 40 ms
  • Four bars show when latency is 40 < 70 ms
  • Three bars show when latency is 70 < 100 ms
  • Two bars show when latency is 100 < 130 ms
  • One bar shows when latency is > 130 ms

Click on the indicator to see details:



Session Time 

View the Time counter    to see how much time you have spent using Apporto this session.


Session Activity 

View the Activity sparkline    to see how much keyboard and mouse activity you’ve had this session.  Click on the sparkline to open the Analytics chart and see your time and activity over the past three months.



Click the Settings    icon to access screen scaling, resolution, video compression, microphone and clipboard options.


By default the Apporto cloud desktop will match the scale of your local device.  If you want desktop images and text to appear larger, you may increase the scale up to 250%.  Increasing the scale may reduce system responsiveness though, since more data is transferred from the cloud to your browser.  

By default the Apporto desktop displays at a high resolution for optimal image quality.  The resolution is dynamically adjusted when you change your browser size (for example by toggling to full screen mode). 

If you have a poor network connection, you may opt for a fixed, lower resolution (1024 x 768).  This option will ensure a faster system responsiveness, since less data is transferred from the cloud to your browser.

     Note: Multi Monitor mode does not work when Low resolution is selected.

If your device supports video compression, Apporto will automatically enable it.  You may disable this feature if desired though. 

Enabling the microphone  (in your browser and device settings) enables you to use voice features in the Apporto desktop like making calls via Messenger.

Enabling the clipboard in your browser settings enables you to copy and paste text and images to and from your local device to the Apporto cloud desktop.



Click the Help    icon to access Tutorial Videos, the User Guide, the Support Request form, or version information About Apporto.