Managing Sessions

The ‘Sessions’ screen lets you view a list of users that have logged in to streaming apps.  

You can view the duration of time a user spent logged in to an app and, if needed, you can “kill” an app. This may be useful in cases where an app is “hung” for example.


Additionally, you can export session data to a comma-separated values (CSV) file for download and analysis.


This short guide will show you step by step how to:



View Sessions Screen


Using your preferred web browser, navigate to the URL for your Apporto system, for example, “”, and log in to the system using your Admin credentials.

Click the Sessions  icon in the Navigation Panel.

The ‘Sessions’ screen displays.

The Sessions screen shows a listing of current (active) and prior sessions for your Apporto system, and provides the following information for each session:

  • SESSION ID: A unique system-assigned number to identify the session

  • NAME: The name of the user associated with the account that created the session

  • EMAIL: The email address of the user associated with the account that created the session

  • APP NAME: The name of the streaming app for which the session was created

  • START TIME: The date and time at which the session was initiated

  • DURATION: The length of time for which the session is/was active

  • STATUS: The current status of the session (e.g., Connected, Disconnected, etc.)

Sort Session Information


The Sessions screen is initially sorted in reverse numeric order by SESSION ID. You can sort the list by NAME, EMAIL, APP-NAME, START TIME or STATUS.

To re-sort the Sessions screen:

Click a column header to re-sort the screen in alphanumeric order using the selected column as the sort key.

Click the column header again to sort the screen in reverse alphanumeric order.


Filter Session Information


If desired, you can filter the list to display a subset of sessions:

Click the Filter link.

The screen refreshes to display the Filter options.

Select the radio button for the field you wish to search; Username or Email.

Enter the term you wish to search for in the Contains text box.

 When you search the Sessions list, the system reads the word(s) in your search term as a string of characters (rather than as separate words), and searches for occurrences of the text string anywhere in the selected field. For example, the search term “jo” would include the results “Joe” and “John.”

Click Filter

The screen refreshes to display only those sessions that contain your search term in the Username or email, as appropriate.

Click Reset to clear the Contains text box and return to the full Sessions list


Kill Single Session


Locate the session you wish to “kill”

Click the related Kill link in the OPERATIONS column.

 The Kill link is available only for sessions with a STATUS of Connected or Unknown.

The ‘Sessions screen’ refreshes to display your changes, and a confirmation message displays.


Kill Multiple Sessions


Select the checkboxes for the session(s) you wish to “kill”


  • A checkmark  indicates the session will be “killed.”

  • An empty checkbox  indicates the session will not be “killed”.

 Checkboxes are active only for sessions with a STATUS of ‘Connected’ or ‘Unknown’. Checkboxes are “greyed out” for all other STATUS values.

Click the Kill Sessions link.

The screen refreshes to display the Kill Session options.

Select Kill the selected session(s) from the drop-down menu.

Click Update

The ‘Sessions’ screen refreshes to display your changes, and a confirmation message displays at the top of the screen.


Export Session Data


Click Export

The ‘Select Range’ dialog displays.

Specify the From (starting) and To (ending) dates for the period for which you wish to export session data.

When you place the cursor in the From or To text box, a ‘Date Entry’ calendar displays. Select the desired date from the calendar.

Click Apply. A confirmation message shows at the top of the screen.

The selected file is transferred to the default “download” directory for your web browser.