Managing Sessions

 

The Sessions screen lets you view a list of users that have logged in to streamed apps. You can view the duration of time a user spent logged in to an app and, if needed, you can “kill” an app (in cases where an app is “hung” for instance) to enable the user to restart the app. Additionally, you can export session data to a comma-separated values (CSV) file for download and analysis.
 

To view the Sessions screen:
 

  1. Using your preferred web browser, navigate to the URL for your Apporto system (e.g. mycollege.apporto.com) and log in to the system using your Admin credentials.
     
  2. Click the Sessions  icon in the Navigation Panel.
  • The Sessions screen displays.
     

          

      3. The Sessions screen shows a listing of current (active) and prior sessions for your Apporto system, and provides the following information for each session:
 

  • SESSION ID – a unique system-assigned number to identify the session
     
  • NAME – the name of the user associated with the account that created the session
     
  • EMAIL – the email address of the user associated with the account that created the session
     
  • APP NAME – the name of the streamed app for which the session was created
     
  • START TIME – the date and time at which the session was initiated
     
  • DURATION – the length of time for which the session is/was active
     
  • STATUS – the current status of the session (e.g., Connected, Disconnected, etc.)
     

      4. The Sessions screen is initially sorted in reverse numeric order by SESSION ID. You can sort the list by NAME, EMAIL, APP NAME, START TIME or STATUS. To re-sort the Sessions screen:
 

  • Click a column head to re-sort the screen in alphanumeric order using the selected column as the sort key.
     
  • Click the column head again to sort the screen in reverse alphanumeric order.
     

      5. If desired, you can filter the list to display a subset of sessions:

  • Click the Filter link.
     
    • The screen refreshes to display the Filter options.
       

                   

  • Select the radio button for the field you wish to search; Username or Email.
     
  • Enter the term you wish to search for in the Contains text box.

    NOTE: When you search the Sessions list, the system reads the word(s) in your search term as a string of characters (rather than as separate words), and searches for occurrences of the text string anywhere in the selected field. For example, the search term “jo” would include the results “Joe” and “John.”

     
  • Click the Filter button.
     
    • The screen refreshes to display only those sessions that contain your search term in the Username of Email, as appropriate.
       
  • Click the Reset button to clear the Contains text box and return to the full Sessions list.
     

To “kill” a single session:
 

  • Locate the session you wish to “kill.”
     
  • Click the Kill link in the OPERATIONS column for the session.

    NOTE: The Kill link is available only for sessions with a STATUS of Connected or Unknown.
     
  • The Sessions screen refreshes to display your changes, and a “confirmation” message shows at the top of the screen.
     

To “kill” multiple selected sessions:
 

  • Select the checkboxes for the session(s) you wish to “kill.”
     
    • A checkmark indicates the session will be “killed.”. An empty checkbox indicates the session will not be “killed”.

      NOTE: Checkboxes are active only for sessions with a STATUS of Connected or Unknown. Checkboxes are “greyed out” for all other STATUS values.

       
  • Click the Kill Sessions link.
     
    • The screen refreshes to display the Kill Session options.
       

                    

  • Select Kill the selected session(s) from the drop-down menu.
     
  • Click the Update button.
     
  • The Sessions screen refreshes to display your changes, and a “confirmation” message shows at the top of the screen.
     

To export session data:
 

  • Click the Export button.
     
    • The Select Range dialog displays.
       

              
     

  • Specify the From (starting) and To (ending) dates for the period for which you wish to export session data.
     
    • When you place the cursor in the From or To text box, a Date Entry calendar displays. Select the desired date from the calendar.
       
  • Click the Apply button. A confirmation message shows at the top of the screen.
     
  • For Chrome and Internet Explorer :
     
    • The selected file is transferred to the default “download” directory for your web browser.
       
    • Use the standard procedures for your web browser to open the containing folder for the downloaded file(s).