Importing Users

The most common way to add users to Apporto is via a single sign-on (SSO) integration. User accounts will be created automatically when a user logs in via SSO.  If you don’t have an SSO integration with Apporto, you may add multiple users at once (instead of creating each one individually) by importing a list of users from a spreadsheet.

This short guide will show you step by step how to:


Import Users

Prerequisite Step: Prepare CSV

Prepare a comma-separated values (CSV) file containing data for the users you wish to add.


  • At a minimum, an email address is required for each user.

  • Additionally, you may include full name, password, role, and group if desired. If you provide full name, both first and last name should be included in a single column of the spreadsheet.

Select Import Options


Using your preferred web browser, navigate to the URL for your Apporto system, for example, “”, and log in to the system using your Admin credentials.

Click the Users icon in the navigation panel.

The ‘Users’ screen displays.




Click the Import button

The ‘Users import’ screen displays.



If desired, click the Past Imports tab to view a list of previous imports. Click the New Import tab to return to the New Import page.

Upload the CSV file containing the users you wish to import by clicking Choose File

A standard file upload dialog displays.

Locate and select the desired file, then click Open

The file upload dialog closes automatically, and the name of the selected file is shown next to the Browse button.

Click Next

The screen refreshes to display the import options.




Configure and Import File

Use the Field Match options to match each CSV COLUMN to the appropriate value from Apporto’s USER FIELDS menu (ex. Email address, full name, role, etc.).  To ignore a column, select ‘----’.


Specify the import Options:

  • If the first line of the CSV file is a header record, select the Ignore First Line check box.

  • If you want to send an email notification of the new account to each user, select the Send Email checkbox.

Use the Group Assign checkboxes to select from a list of existing group(s) to which the imported users will be assigned.  Check the Add New Groups checkbox to create new group(s) and assign users based on group information provided in the CSV file.


If the CSV file includes information for current users, use the Update Existing Users radio buttons to select the desired action to be performed:  


  • Profile, Groups and Password data for existing users included in the file

  • No Update

  • Replace Data

  • Add Data.


When all desired options have been configured, click Import


A confirmation message shows at the top of the screen when the import is completed.