Viewing the Users List

The Users page lets you view a list of all users who have accounts for your Apporto instance.

User accounts are created automatically when users login via SSO or an LMS.  You may also manually create accounts via "bulk" import from a CSV.

A variety of actions can be taken including editing (to assign a role or group, change a password or state, etc.), impersonating, and emailing users.  

User states include active, deprovisioned, or deleted.  Active users are able to access Apporto.  Deprovisioned users may not login to Apporto, but their profile is persisted in case the user is reprovisioned within a particular time period (30 days, by default).  When a user account is deleted, their profile is also deleted (eg. files saved to the desktop and documents).    

This short guide will show you step by step how to:



View Users

View the Users Page

Using your preferred web browser, navigate to the URL for your Apporto instance, for example, “”, and log in to the system using your credentials.

Click the Users  icon in the navigation panel.

The ‘Users’ screen displays.


This page shows a list of all users with accounts in your Apporto instance.


Each user has the following information:





System-generated unique identifier


The user's email address

Full Name

The user’s first and last name (or system-generated name if full name is not available via SSO, etc.)


The current status of the user’s account; Active or Blocked

Last Login

The length of time between the current calendar date and the date on which the user last logged into the system


The user’s role: admin, sub-admin, faculty, or tech support.  If no role is assigned, the user is an end user

Role names

Custom role(s) assigned to the user.  Custom roles are defined in the Roles screen and determine permissions to particular groups, apps/desktops, and features.


The name(s) of the group(s) the user is a member of


Filter the Users List

If desired, you can filter the list to display a subset of users:

Click Filter to expand this option.



Enter a search term (eg. "Allison" or "Faculty").  The system will attempt to match your search term with user's names, emails, roles, groups, etc.  

For example, the search term “turn” would include the results “Turner” and “Turnbull.



Click Apply or hit enter

The screen refreshes to display the set of users that match your search criteria.

When you are finished, click Reset to remove the filter and view all users.                                        


Other Functions Accessible from User List Page

From the Users screen, you can choose to: