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Installing the Apporto Agent

The Apporto Agent is a utility application that works in conjunction with the Apporto system to enable your local computer to install “native” apps from the App Store. If the system detects that the Apporto Agent is not detected in your web browser, the message “Not connected to Apporto” shows at the top of the page. You must install the Apporto Agent if you wish to install Native apps from the App Store to your local computer.


To install the Apporto Agent:

  1. Using your preferred web browser, navigate to the URL provided to you by your Admin (e.g. and log in to the system to access the App Store.
  2. Click the Connect Now button
    • A confirmation dialog displays the message “Is the Apporto agent installed?”


  3. Click the No it is not installed button to continue.
    • A standard Save File dialog displays.


      4. Click the Save File button to download the Apporto Agent Installer to your local computer.


  • The Save File dialog closes, and an advisory dialog displays the message “After the agent finishes downloading, follow the installation steps until installation is complete.”

      5. Locate the ApportoAgent.msi Installer in your Download Folder and launch the application. The InstallShield will guide you through the installation. Follow the on-screen prompts to install the Apporto Agent.

  • If your web browser is currently open, you will be prompted to close it.

      6. When the installation is complete, click the Finish button to exit the InstallShield.

      7. Launch your web browser and log into the system.

      8. From the App Store, click the Connect Now button.

  • A confirmation dialog displays the message “Is the Apporto agent installed?”


      9. Click the Yes it is installed button to continue.

  • A Launch Application dialog displays.

     10. Make sure the Apporto Agent option is selected, then click the Open link button to launch the Apporto Agent.

  • The Launch Application dialog closes, and the message CONNECTED! Shows at the top of the screen.