Release Notes For Business

Release Notes For Education

Managing Sessions

The ‘Sessions’ screen provides a list of all sessions (active and ended).  You can view session information such as the user's IP address and session duration. 

If needed, you can “kill” a session. This may be useful in the rare case of a “hung” session for example.

Additionally, you can export session data to a comma-separated values (CSV) file for download and analysis.

This short guide will show you step by step how to:



View Sessions Screen

Using your preferred web browser, navigate to the URL for your Apporto system, for example, “”, and log in to the system using your credentials.

Click the Sessions  icon in the Navigation Panel.

The ‘Sessions’ screen displays.

The Sessions screen shows a listing of current (active) and prior sessions for your Apporto system, and provides the following information for each session:

  • SESSION ID:  A unique system-generated number to identify the session

  • EMAIL:  The email address of the user who created the session

  • IP ADDRESS:  The IP address of the user who created the session

  • APP NAME:  The name of the app or desktop for which the session was created

  • START TIME: The date and time when the session was initiated

  • DURATION: The length of time for which the session is/was active in minutes

  • STATUS: The current status of the session (e.g., Connected, Disconnected, etc.)

Sort Sessions

The Sessions screen is initially sorted in reverse numeric order by SESSION ID

You can sort the list by NAME, EMAIL, APP-NAME, START TIME or STATUS

Click a column header to re-sort the screen in alphanumeric order using the selected column as the sort key.

Click the column header again to sort the screen in reverse alphanumeric order.


Filter Sessions


If desired, you can filter the list to display a subset of sessions:

Click Filter to expand the filter box.

Select the radio button for the field you wish to search; Email or App Name.

Enter the term you wish to search for in the Contains text box.

 When you search the Sessions list, the system reads the word(s) in your search term as a string of characters (rather than as separate words), and searches for occurrences of the text string anywhere in the selected field. For example, the search term “jo” would include the results “Joe” and “John.”

Click the Filter button.

The screen refreshes to display only those sessions that contain your search term.

Click Reset to clear the filter.


Kill a Single Session


Locate the active session you wish to “kill”.

Click the Kill link in the OPERATIONS column.


 The Kill link is available only for sessions with a STATUS of Connected or Unknown.

The ‘Sessions screen’ refreshes to display your changes, and a confirmation message displays.


Kill Multiple Sessions


Select the checkboxes  for the session(s) you wish to “kill”.

Click the Kill Session(s) link to expand this option.

Select Kill the selected session(s) from the drop-down menu.

Click Update

The ‘Sessions’ screen refreshes to display your changes, and a confirmation message displays at the top of the screen.


Export Session Data


Click Export

The ‘Select Range’ dialog displays.

Specify the From (starting) and To (ending) dates for the period for which you wish to export session data.

Click Apply 

A confirmation message shows at the top of the screen.

The selected file is transferred to the default “download” directory for your web browser.