Q. What’s the Apporto story?
We started Apporto in 2014, because we saw a gap in the marketplace. People wanted near-constant access to their desktops or applications. To be blunt, the existing options weren’t awesome — VDI, XenApp, and other traditional solutions were too expensive. They were complicated. And worse, they often provided a poor user experience. We thought there had to be a better way. A way that allowed people to use their apps and desktops no matter where they were, or what device they used.
And that’s how Apporto was born. We built our service to be available anytime, anywhere. And we designed it to deliver a simple yet awesome user experience! Apporto is based in the heart of Silicon Valley. We’re a dynamic, lean team that is dedicated to carrying out our mission to unshackle users from their desks, freeing them to access whatever apps they need wherever they are.
Q. Does Apporto focus on specific industries?
Apporto focused in its early years on the higher education market and the product was very well received and hundreds of institutions signed up for the service. The company is now delivering its service to other markets: enterprises, K12, etc.
Q. Sounds interesting. So what is different about your offering?
Where do we start? There are many things that make Apporto different from other virtualization providers. Here are the things we’re especially proud of:
We’re Cloud-native. We didn’t have to adapt to using the Cloud; our whole business was designed to utilize cutting-edge technology. Our auto scaling algorithms automatically manage resources to provide the best user experience in the most efficient way. And this translates into considerable cost savings for our customers, too. Our geo-optimizing technology ensures that users are always connected to the nearest data center therefore minimizing network latency.
Everything in Apporto happens in the browser, from administrative tasks to actual app use. Apporto doesn’t require the installation of any additional programs or plugins. If you’ve got a browser that supports HTML5, you’re good to go. Running in the browser provides iron-clad security — a more secure approach than using VPN or clients.
We’re all about keeping it simple. This includes administrative duties; these can all be performed from an intuitive dashboard. And we like simplicity so much, we even do the maintenance, user support, and routine service ourselves. It doesn’t get much simpler than that!
We also deliver Windows, Linux and even Mac OSX virtual desktops — try one now. We typically deliver persistent profiles, and if needed, persistent VMs. This is all delivered from one simple portal.
Q. How does the Apporto service work?
Apporto works a lot like a utility — it streams virtual desktops and apps to browsers. It’s cloud-based, so there’s no onsite hardware or infrastructure to worry about (unless you are using Apporto Hybrid). Our team takes care of the tedious stuff (monitoring, backup, patching, etc.) while your team simply makes sure that your end users have access to the right virtual desktops and apps.
Q. Can Apporto deliver full desktops?
Yes. Apporto can deliver full Windows, Linux and MacOSX desktops on any device. And unlike many other desktop streaming options, we support persistent, cloud-based profiles. They are easier to use, always accessible, and they reduce the risk of lost user data. Test drive Apporto’s desktop now and get set up in a matter of minutes.
Q. Can I deliver native and web apps using Apporto?
Yes, our admin console enables you to publish installers or web apps. And using our point-and-click interface, you can make those apps available to different groups of users. The Apporto app store can then become a single point of access for all resources.
Q. What’s the admin experience like?
We’ve designed Apporto to integrate with your organization’s Single Sign On or Active Directory service. After implementing Apporto, IT admins simply access the app store through a browser and get to work. Admins can also look at usage analytics and set permissions for sub-admins
Q. How can our team manage access to apps?
Apporto uses your existing hierarchy of groups, users, and devices to manage access to apps. This means that you can control access using very broad (e.g. all employees, all managers, etc.) or very granular (e.g. this job role, these devices) levels.
And we’ve kept the process as simple as possible — during the initial setup, Apporto’s integration module imports your AD or SSO hierarchy and uses that to establish groups. You can also manually create groups and/or users and specify their access rights.
Q. We have a BYOD policy, but we also have company computers on a network. How does Apporto handle this?
As far as Apporto is concerned, all devices (whether domain members or not) live in the Cloud as one big connected family. Any device that’s authorized on the Apporto service and is connected to the Internet, can access the Apporto app store.
Good to know: An HTTPS connection is used for all connections. This ensures that your data is always safe.
Q. Do users have to be on our network to access their apps?
Nope. They just have to be online. On network, off network, across the lobby or across the world – it doesn’t matter to Apporto.
Q.How are groups, individuals, and computers organized in Apporto?
Anyway you’d like.
Apporto supports an unlimited hierarchical organization. Groups can contain one or more individuals as well as multiple groups. For example, an “Employees” group would also include the “Management”, “IT”, and “Sales” groups. You can adjust group members as needed from the administration dashboard.
Q. Can an individual belong to more than one group?
Yes. Individual users can access all the apps for all the groups they are in.
Q. Who virtualizes our software – Apporto or our IT department?
Alternatively, customers can ask us to do the virtualization — we’ve most likely virtualized that software for another organization. And even better, we provide this service at no extra charge.
Q. Do any virtualized apps or desktops incur surcharges in addition to the usual Apporto service charge?