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Current System Status: All systems operational

Known Issues

The following are known issues in the current Apporto product. A few of these are outside of our control (e.g. due to OS and browser limitations). Those which we can fix are being addressed in upcoming patches and releases.

Scaling the virtual desktop to a resolution of 175% or above causes visual artifacts. This will be fixed in our next patch.
Users see a black screen when using the Safari browser on a Mac device (with MacOS Ventura or Sonoma). We recommend using Chrome until we can fix this issue.
Copy paste does not work in Safari due to a browser limitation. We recommend using Chrome.

Status History

On November 25th, 2022 a Microsoft Azure Databricks issue impacted our web servers. Some customers experienced intermittent connectivity issues. Microsoft hasn’t confirmed full resolution yet, so we are keeping an eye on the issue.

On March 7th, 2022 Apporto customers hosted in the AWS Northern Virginia data center may have experienced a performance issue due to the profile management service experiencing issues. This issue was resolved.

On February 8th, 2022 Apporto customers hosted in the AWS Northern California data center may have experienced slowness due to the profile management service consuming significant resources. This issue was resolved.

On February 7th, 2022 Apporto customers hosted in the AWS Northern California data center may experience intermittent file upload/download issues as a result of the ongoing AWS storage optimization. We expect this process to complete soon and are working with cloud support to resolve the issue.

On December 7th, 2021 Apporto customers who were hosted on AWS in the Northern Virginia region may have experienced issues due to a widespread AWS outage at the time. Some users may have faced the message that capacity was being added and, because of the outage, may not have been able to connect to a VM session.